Category: Goals

Rules and Responsibility

Rules and procedures are a funny thing. They are used to define decisions, responses, and actions for a defined situation. The intent is to drive consistent, and planned processes. If you could create procedures and processes that cover all possible situations, then your results would be 100% consistent. Also, if correctly designed, your results would achieve 100% of your goal.

But can your procedures cover 100% of the possibilities? I think it depends on the scope of the operation you want to control. Two things I have been pondering about rules and procedures.

First, a person that is instructed to follow procedures without questioning or thinking loses all responsibility for the outcome of the situation. The outcome becomes the responsibility of the person or group that created the rules.

Second, if you want your employees, organization, or team to just follow the procedures, couldn’t they all be replaced by robots and computers? What value does a human provide in a situation?

These questions apply to current events every day. United’s procedures for handling planes with more passengers than seats revealed major flaws in the last few weeks. Employees followed the procedures, but the outcome was not what United would have desired. Could this disaster have been avoided if people were given the ability to override the procedure? Maybe.

We can also look at the rising use of automation, such as Tesla’s self-driving cars. Should a human play any part in driving or control? Or would we prefer to put 100% of the responsibility on the developers of the software and hardware that control the driving?

I think these two examples represent many issues we will face over the next fifty years. It is important that we think about how we want humans to add value, and how much control we are willing to put into procedures, rules, robots, and automation. Are there limits?

Doing Nothing Is Not Really an Option

Have you ever stood still in a river and felt the water rush by you? The water can be a gentle push against you, or it can be forceful. It can cause you to lean, struggling to stand upright.

There are days when I feel time rushing by like the water in a river. In reality, time is always moving like the Earth is always moving. The Earth is traveling through space at 66,000 miles per hour. And at the same time, the Earth rotates on its axis faster than 1000 miles per hour.

Maybe the fact that life moves so fast has made me love the times when I can just sit and think. I love being able to ignore all the outside activity and demands of daily life.

However, even though we can ignore it, the fast pace never goes away. I have discovered it is important to embrace the pace, the changes, and the obstacles that life throws at us.  They are just as important as the quiet times.

Instead of standing in the river, imagine being in a kayak. No longer are we trying to resist the current. Instead we strive to control our kayak. We paddle. We steer.

We decide to guide our kayak. We cannot stand still. Doing nothing is not an option. Life is moving. We can make every day count.

Are You Sometimes Reluctant to Delegate?

As Ronald Reagan said, “Surround yourself with great people; delegate authority; get out of the way.” But at times, you may find this difficult to do. Here are three key reasons, I have found that people fail to delegate.

1. A desire to maintain control. If a leader tries to maintain control through involvement in all the details, the team will be limited in their success. A leader will be more likely to embrace delegation if they can develop their leadership knowledge and skills. Moving the focus from task success to team success can unleash amazing results.

2.  A belief that the team does not have the required knowledge. This can be a valid reason to stay more involved with a team. But as a leader, you should be focused on getting your team the education they need to be successful. A leader’s worth is not in the knowledge they hold, but in the knowledge they share.

3. A belief that the team does not share your values. This may be the hardest challenge for a leader to overcome. Teams need shared values. However, not all values will be shared. Individual values also play a part in the strength of a team. To overcome this delegation roadblock a leader must be able to identify the difference between key team values, and supporting individual values. A leader will be more successful if they embrace the diversity of individuals within a framework of strong team values.

If you are feeling stress because your team is not achieving to their potential, examine your level of delegation. Is one of these reasons holding you back?

Build a High Performance Team You Can Be Proud Of

All high performing teams have a trait in common. Team members are willing to put team goals before individual goals. The team members work together for the good of the team. You can see this attitude reflected in very diverse high performing teams from an army unit, a research team, and even a community social group.

This cohesion rarely happens without effort. As a team leader, getting team members to look past their own goals needs to be a top priority.

A leader can start the process by developing and communicating a shared vision for the team. But to be effective, here are the requirements for success.

1. Connect emotionally. Your team members need to know you truly care about them. It is easy to connect on the highs, but you must also connect at the lows.
2. Connect intellectually. Challenge them. Teach them. Listen to them.
3. Resolve conflicts quickly and effectively. Conflicts can spiral out of control if not addressed immediately. Understand individual views but build cohesive views.
4. Support the individual but align effort in favor of the team. Recognize individual efforts individually, recognize and reward team accomplishments in the team environment.

In my career I have led many teams. Some effective, and some very ineffective. I have learned that when I did not take the time to work through these steps with individual team members, as well as with the complete team, I was heading towards failure. Regardless of how busy you are, if you want a high performing team, you must commit your time and effort to lead.